Privacy Policy

CareerHandoff (“we,” “us,” or “our”) provides a human-assisted job search service. We are the organization responsible for the personal information described in this policy.

Privacy questions, access requests, and opt-out requests may be sent by mail to the address above, marked “Privacy.” If you have an account or paid through Stripe, you may also reply to the receipt email for your purchase.

This policy covers our website, checkout, and the CareerHandoff service. It does not cover employer career sites, job boards, or other third-party sites we may visit when applying on your behalf. Those sites have their own privacy practices.

We may collect:

• Identity and contact details, such as name, email address, phone number, mailing address, and LinkedIn or portfolio URLs.
• Career materials, such as resumes, cover letters, work history, education, skills, work authorization, location preferences, salary expectations, and answers to application questions.
• Account and service records, such as job preferences, applications submitted, status updates, and communications with our team.
• Payment information, processed by Stripe. We do not store full card numbers. Stripe may collect billing name, email, payment method details, and transaction records.
• Device and usage data, such as IP address, browser type, pages viewed, referring URL, and approximate location.
• Advertising and analytics data, including cookies, pixels, and similar technologies described below.

We collect information you provide directly, information created when you use the site or service, and information from payment, analytics, and advertising partners.

We use personal information to:

• provide, operate, and improve the CareerHandoff service;
• match roles to your preferences and submit applications on your behalf;
• process payments, trials, cancellations, and refunds;
• communicate about your search, billing, and support;
• measure ads, improve marketing, and reach people who may be interested in our service;
• prevent fraud, abuse, and unauthorized use;
• comply with law and enforce our Terms of Service.

We use Stripe for payments, analytics, and other business services. Stripe may collect personal data including via cookies and similar technologies. The personal data Stripe collects may include transactional data and identifying information about devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection, loss prevention, authentication, analytics related to the performance of its services, and to enhance and customize the user experience. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

Third parties, including Meta, may use cookies, web beacons, pixels, and other storage technologies to collect or receive information from our website and elsewhere on the Internet, and may use that information to provide measurement services and to target and deliver ads.

We use the Meta Pixel and related Meta Business Tools so we can measure whether ads led people to our site, understand which pages were viewed, build audiences of people who visited CareerHandoff, and show CareerHandoff ads to people who may be interested. Meta may also use this information to improve Meta products and to personalize content, including ads, on and off Meta.

You can opt out of the collection and use of information for ad targeting here:

• Meta ad settings: facebook.com/settings?tab=ads
• Digital Advertising Alliance (US): aboutads.info/choices
• Digital Advertising Alliance of Canada: youradchoices.ca
• European Interactive Digital Advertising Alliance: youronlinechoices.eu

Browser controls can also block or delete cookies. Blocking cookies may affect site features, including checkout. Where law requires consent before storing or accessing non-essential cookies (including in the EU and UK), we will obtain that consent before using Meta Business Tools for those purposes.

We share personal information with:

• Service providers who help us operate, including Stripe (payments), hosting and infrastructure providers, and Meta (ads measurement and targeting).
• Employers and job platforms when you authorize us to apply on your behalf. We submit the materials and answers needed for those applications.
• Professional advisors and authorities when reasonably necessary for legal, security, or compliance reasons, or in connection with a merger, sale, or similar transaction.

We do not sell personal information for money. We may “share” identifiers and online activity with advertising partners such as Meta for cross-context behavioral advertising, as described above.

If you use the service, you authorize us to use your career materials to find roles and submit applications. Employers and platforms receive whatever information is required for those applications. Once submitted, that information is subject to the recipient’s practices, and we cannot control how they use it.

We keep personal information only as long as needed for the purposes described here, including to provide the service, maintain records, resolve disputes, and meet legal, tax, and accounting requirements. Payment records are retained as required by Stripe and applicable law.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information; to withdraw consent where processing is based on consent; to opt out of certain advertising uses; and to complain to a privacy regulator.

In Canada, we handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. You may contact the Office of the Privacy Commissioner of Canada if you are not satisfied with our response.

If you are a California resident, you may have rights under the CCPA / CPRA, including the right to know, delete, correct, and opt out of the sale or sharing of personal information, and the right not to be discriminated against for exercising those rights. To opt out of sharing for cross-context advertising, use the links in the advertising section above or write to us at the address listed here. We honor browser Global Privacy Control (GPC) signals where required.

To make a request, write to us at the address above. We may need to verify your identity before fulfilling the request.

CareerHandoff is for adults. We do not knowingly collect personal information from children under 13, and the service is not intended for anyone under 18.

We are based in Ontario, Canada. Service providers such as Stripe and Meta may process information in the United States and other countries. Those countries may have different data-protection laws than your own.

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site or service after an update means you accept the revised policy.

Use of CareerHandoff is also governed by our Terms of Service.